Yes, this is the first time this has ever happened to us in the thousands of EASHL games we have played in the last 5+ years. Very disappointing honestly, if the game cannot be trusted to accurately award wins based on the final score of a game. Thank you for forwarding our concerns.
Community ManagerI'd say one out of 1000s of games in 5+ years is pretty accurate. It's very possible there was also a connection issue that caused this. It's going to be extremely difficult to find out why you got the loss with the possibility of this being a connection hiccup. If we see other reports, we'll investigate it further. Definitely let me know if it keeps happening. Regardless, apologies for the frustration. I know I'd be feeling the same way. Especially with it being a playoff loss.
