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twostepman2741's avatar
twostepman2741
Rising Newcomer
1 year ago

Game crashing to Xbox Home Screen

I am on Xbox and some games I make it to the end. Others my game will crash mid game. My screen goes black and I get kicked to the Home Screen of my Xbox. Does anyone know why this is happening? Ther...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hello. Do they get an error or just a crash to the desktop? Are they on a Series S or X?

jacob9955's avatar
jacob9955
Seasoned Newcomer
2 months ago

Xbox series X and there's no error code just gets sent back to the dashboard we can't even finish a game .... 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Are you game sharing/using share play? Do you share an EA account?

    • jacob9955's avatar
      jacob9955
      Seasoned Newcomer
      2 months ago

      No he doesn't share his ea account 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Is this only happening to your friend when you play together or does it occur when they're playing without you also?

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