No option to log into a new email.
Hello EA, I cannot access online content because NHL 25 automatically tries to log me into an old non-functioning email account. I can't change my email account login because EA Connect needs to be ...
Forum Discussion
That email account does not exist anymore, so I have no way of logging into anything with it unfortunely. I have gone through playstation support to solve that issue but they can not do anything about it either.
EA_Aljo
Community Manager
Community ManagerYou'll need to contact one of our advisors so they can update the email for you. Cases can be opened here.
Yes, I have gone through 2 advisors that were not able to help with the problem. I cannot access the information needed for security because my email no longer works. Once again, a simple login screen would do wonders. I've been dealing with this issue for years, and I've seen many others with the same problem.
- EA_Aljo
They should be able to verify ownership without you having access to the email. They'll ask some questions and if you can answer them correctly, they should be able to verify ownership and update the email.
