Pre-Ordered NHL 25 for Xbox
Hi, I am not sure if I am in the right place or not but I am hoping that someone could help me or direct me to the right place. I pre-ordered NHL 25 for my son for Xbox and we picked the game up tod...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHello. Apologies for the late response. I was away for the weekend. Are you still having trouble with this? You should be able to redeem the code here.
I tried using the link you provided since I’m having the same issue. It’s saying that I may need to try to redeem on a different device or that I may be ineligible to redeem. On my Xbox it is saying that something isn’t right and to try again later. I contacted the retailer I bought it from and they claimed that EA knows about this issue and is working to fix it, but I don’t know if that’s true.
- EA_Aljo
I'm not aware of this being an issue. It sounds like there is an issue with that code. Unfortunately, that's not something we can assist with You'll need to contact the retailer again to see if they can help.
You guys wouldn't be able to just send me a new code? I can provide proof of purchase. Microsoft and Target customer service have been useless so far.
- EA_Aljo
Unfortunately, we're not able to replace codes that were purchased from a 3rd party retailer.
I am having the same issue with my pre-order code, I dealt with Walmart (where I preordered) customer service and they supplied me with a 2nd code that gives the error messages.
I'm having the exact same issue with the exact same error messages, except I got my copy through Walmart. Did you ever happen to get this resolved? I spoke to EA customer support for 1½ hours only for the support person to say "There's nothing we can do" and then end the chat on me.
