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18MB18's avatar
18MB18
New Novice
19 days ago

UNABLE TO CONNECT

i can’t use online modes anymore for at least 15 hours… HUT doesn’t work, CHEL doesn’t work… WIFI is ok. rebooted several times and ea-chat also can’t help 🙄 does anyone have similar problems with x...
  • EA_Aljo's avatar
    EA_Aljo
    8 days ago

    Is the game in your Quick Resume list? If so, remove it. Something else to do is clear the local saves. To do that, go to your Xbox settings > System > Storage Devices > Clear local saved games.

    It would also be good to clear your alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thank you.

18MB18's avatar
18MB18
New Novice

doesn’t help

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
8 days ago

Is the game in your Quick Resume list? If so, remove it. Something else to do is clear the local saves. To do that, go to your Xbox settings > System > Storage Devices > Clear local saved games.

It would also be good to clear your alternate MAC address with these steps:

  1. Go to your Xbox Settings
  2. Go to "Network", then "Advanced Network Settings"
  3. Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thank you.

  • 18MB18's avatar
    18MB18
    New Novice
    7 days ago

    removing of the quick resume list helped 👍🏼 thanx

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      7 days ago

      Glad to hear it! Thanks for letting me know. Please reach out again if you have any other issues. Good luck and have fun!

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