This game goes from one extreme to another last week people would quit with the Gane tied and I would lose points but my goalie would show a win ,this week guys quit before puck drop and it's like we never matched up wasn't it made so if you matched up with someone if they quit they would get a lose or was this removed from HUT
Community ManagerHey. You should be taking a loss still. Can you get me a video of this? I'll report it to the team for investigation.
Aljo. He said he matched up, but his opponent quit. He shouldn't get a loss.
Had the same issue as well
Community ManagerCan you get a video showing this happening?
I’ve only had it happen once a few days ago and have no idea how to recreate a scenario to have it happen again. Person left game prior to puck dropping but it did show who I was playing against and their team rating before the game dropped. Aside from that I don’t really have any more useful information as I’ve not ever recorded any gameplay.
Community ManagerThanks for the details. If it does happen again, try to get some video of it. I'll need that to get it investigated.
PS5 (and I am assuming xbox) allows you to record up to the last hour of your gameplay if you have the HD space available. Setup an account on YouTube if you don't have one (or whatever is available on your console) and you can edit/upload clips to it directly from your console.
Thank you. I realized that when logging into HUT on ps5 and it saying recording paused in the to corner.
Community ManagerJust keep it in mind if it happens again. I'll keep an eye out for it myself. We need to see a video of it happening in order to reproduce it.
Had a couple people quit prior to puck drop over the last few days now and have not run into that problem. I’m wondering if maybe it was some kind of connection/lag issue on my end now as my connection spikes constantly. I will report back if it happens again. Appreciate everyone’s help and the speedy EA reply. My approval for EA certainly went up a lot with such a quick forum reply/assist
