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zumbafruit9's avatar
zumbafruit9
Seasoned Newcomer
5 months ago

EA did not return my coins

I was bidding on 3 items and I think I lost all 3 because the first 2 sold above my coin balance and the third lost because it said  "I did not have enough coins" although I had plenty in my balance. I had over 371000 coins before the bids and was left with just over 187000 coins after. I got no players in the bids and was left flabbergasted how this happened. I was not returned coins during sometime of the bidding process and am now waiting for EA to escalate this and resolve the problem.

#coins #coinsnotreturned 

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3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there. Take a look at the article here. If that doesn't help, scroll to the bottom of that page and hit the "Contact us" button. That will open a case with an advisor so they can investigate this. Thanks!

  • zumbafruit9's avatar
    zumbafruit9
    Seasoned Newcomer
    5 months ago

    EA_Aljo​ Hey EA_Aljo, I contacted the EA Help and he said that the manager would get back to me through an update through the forum. He marked down the issue and reported it to higher ups (dev team I guess) and said the EA manager would update me through here. Thanks.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    I know they sometimes say that and it's unfortunate. We don't have the ability to investigate accounts here. The best I can advise is to bring it up again with an advisor.

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