Hi there. Thanks for the feedback.
PUCK INTERCEPTIONS
Its either I'm right in the line, literally stick blade in the lane and either my guy doesn't even try to intercept the puck or it goes through my stick, or I'm down on one knee blocking a shot and it goes through some weird gap and you're just left wondering if you should have done something else (what?) instead. It needs to stop NOW, not later, NOW. It just makes defense a complete toss up that's not based on skill and it just needs to stop. If I'm in the lane with my stick, something needs to happen consistently because otherwise you might as well just cheat up the ice and hope the puck takes a bounce for a break.
It would be good to see video of this. If your stick is clipping through another player or object, the puck can't be affected. So, there would be no interception. Usually, that's the case when someone reports this is happening.
HITTING
I want to say first off that this is in relation to hitting in general, not just these two cases related to abilities.
When I have an ability, especially zone, that is supposed to give hits that extra oomph, such as shutdown (first hit) or truculence (all hits), I'd expect that with proper timing and lining up, I should almost always be able to knock someone off the puck and preferably knock them down, but knocking them off the puck is fine. But to watch the hitter, especially with the aforementioned abilities, just glide off a guy instead of making contact, it needs to stop immediately. There's no reason that someone should not be punished for not taking a hit to make a play, they need to lose the puck if they don't pass it or make any other attempt to avoid the hit *at all*.
This is also something I'd need to see video of. Regardless of the abilities, they still need to be lined up well.
FACEOFFS
It is truly baffling to either watch your guy not move on the dot at all, or watch as three of your guys rush the dot and you still don't get the puck. It's also baffling to watch yourself do the right counter and still lose every time, regardless of if you go slightly early to account for connection based lag or right on cue when the connection is good. It just doesn't make any sense. It also doesn't make sense to have an obvious advantage in terms of FO stat, only to still lose every faceoff, again leaving yourself wondering what you could have done. And I'm talking about at least a 10 point differential here.
Again, video is needed so I can see what exactly is happening. Faceoffs are dependent on timing and using the right counter, but obviously connection makes a difference as well. You could enable the on-ice trainer see why you're losing faceoffs. It won't say if it's connection related though.