Forum Discussion

its2e4zy's avatar
its2e4zy
Seasoned Newcomer
9 months ago

HUT disconnect when I win games frequently

This is the only game that have issues with, and it happens on HUT and CHEL. I did the math and it happens 20% of my games. I’ve cleared my alternate MAC address, cleared saved games, reset the game,...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there. We're aware of this and investigating it. Thanks!

its2e4zy's avatar
its2e4zy
Seasoned Newcomer
6 months ago

So what’s the plan on reimbursement for the time/money spent on HUT? It’s been a huge investment for a product that doesn’t work 20% of the time. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    If you are still disconnecting from 20% of your games, that would most likely be a connection issue. Are you playing on a wired or wireless connection? Also, have you tried the connection troubleshooting steps here?

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