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mxflys's avatar
mxflys
New Rookie
2 months ago

team of the week collectables

 i had 8 unused team of week collectables in the set that needed 10 for a player but i see they changed the way they did sets? was i suppose to lose these collectables???? they use to put the unused ones back in your item inbox??? can someone please help with this??

6 Replies

  • Jeff_frm_Edmonds's avatar
    Jeff_frm_Edmonds
    Seasoned Traveler
    2 months ago

    I think the OP left the Collectables in the set when it was removed. 

    I had this happen before and my items were lost for good.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. I'm looking into this. You should have gotten those collectibles back. I'll let you know when I have an update. Thanks for the report!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    We'll need to investigate your account. Can you send me a private message with your Xbox gamertag/PSN ID? I'll get the team to look at it.

  • Thanks, i did get them back just had to reset and sign in again!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Great. Glad to hear it. If you have any other issues, please reach out again. Good luck and have fun!

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