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NateDawg0101's avatar
NateDawg0101
New Novice
3 months ago

The missing packs are ridiculous

I have still not received the Hughes brothers pack. And at this point, it probably won't be fixed until the set can not be completed anymore.   The amount of tickets I have had to create to be talked to like a robot (Except for once) is frustrating, and that point now is completely wrong. There have no updates, no communication, and no compensation. I have spent hours per day on this game trying to make the pack attainable, only to have to spend 50k on  6 total 79 OVERALL PLAYERS.  I have had to spend probably 300/400k into players that could be used upgrading the rest of my team. I have seen plenty of tickets with the same problem, and it is quite sad how little we have been told about it.

And the absolute worst part, is none of the above will happen, and we will just out of luck, and get nothing for this 

  • EA_Aljo's avatar
    EA_Aljo
    3 months ago

    This was listed with the pre-order details. It's also in the terms and conditions here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. We're not aware of any issues with not receiving this pack. You had to pre-order before September 13th to receive it.

    • NateDawg0101's avatar
      NateDawg0101
      New Novice
      3 months ago

      That was not made aware to me. Was this made very well known? That is a decent  reason why I made the purchase so early

      • phomi99's avatar
        phomi99
        New Hotshot
        3 months ago

        Yes it was made clear multiple times. It was all over the advertising and on top of it when you went to purchase, it had a timer countdown for the pre order offer. Even the mini promo video had the disclosure of buying before the 13th at the end of it.

        All that was missing was maybe a phone call personally telling me I had to buy by the 13th.

         

  • NateDawg0101's avatar
    NateDawg0101
    New Novice
    3 months ago

    And every time I made a ticket I was told that there is no update and we will be told. Thsi whole thing has been frustrating.

     

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