This is not ok
Where isEA_Aljo ? Has anything that’s been “passed on to the team” been addressed? Sets not being fixed? Events expiring early? Wrong event cards in packs? Not getting rewards/packs? Nothing on EANHL...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHello. Can you get me some more details on what you'd like addressed? What sets are not working? Which events expired early? What wrong cards are in which packs? What rewards/packs are you missing?
At least some of these issues have been explained in other threads.
Sets not being fixed most likely refers to the fact that the multiselect function is not working as intended. The original issue where the multiselect function made the cards invisible in sets was fixed, but that should be just a temporary fix because right now we can't put multiple cards into a set at once even if we try to use the multiselect function.
Events expiring early refers to objectives. OP made a post about being unable to claim the rewards for the Go Avs Go objectives since they were switched to the Capitals objectives too early. And as you know, the same has happened at least with the weekly competitive objectives as well.
And another issue is that there is no way to claim the rewards for expired objectives even if they don't expire too early. You talked with me about that issue before you went away from the forums for a week, and I'm still waiting for the X-Factor choice pack that I earned by completing the Ready Set Go objectives.
One more issue that OP didn't actually mention is that the retry moment function is also not working as intended. It should take us straigth away to the start of a new game, but right now it takes us to the screen where we can edit our lineup which means that we need to load the moment again instead going straight away to a new game.
Do you have any updates on these issues now that you're back on the forums?
I would also still like to get an answer to the question that I am now asking for the third time: Is there really no way to verify that I completed an objectives and give me the rewards that I earned but can't claim since that objective has expired?
Thanksvsfn220 for writing it out clearly. Yes! These are the issues that seem to be going unaddressed.
- EA_Aljo
Hello. I don't have any details on these issues. We'll have to wait and see if anything is announced with future updates.
You know... Maybe as a community manager, you could listen to your community, none of us want BND CARDS, NONE OF US WANT BRONZE REWARDS, NONE OF US WANT 68S FOR HUT CHAMPS REWARDS, NERF THE ONE TEES, THEY ARE EXTREMELY OP. This game feels like a job, like you aren't playing for fun, you are playing to get your reward. Shouldn't feel like that.
update on vibration (lackthereof) ?
Thanks for the response.
I would still like to get an answer to the question that have asked several times now.
I looked at your recent responses to missing content issues and this is what I found:
I found 4 cases where someone had completed a set and not received the reward for it. You told to one of them that an advisor is going to need to investigate that issue. The other 3 had already contacted an advisor, and you asked one of them to send you a private message with their Xbox gamertag/PSN ID and said that you will look into it, whereas to the other 2 you just told that you have passed it on to the team and that you will let them know when you have some news (which apparently hasn't happened yet).
You have also said that you can see the history of a card being submitted to a set, which implies that you can also see the history of a set being completed.
You also told someone who sold a player and didn't get the coins to contact an advisor.
Then there was someone who completed the Tutorial Moments but didn't receive the Daily Hat Trick player choice pack. You asked them to send you a private message with their Xbox gamertag/PSN ID.
And finally, someone didn't get a reward pack from the XP path, and again you asked them to send you a private message with their Xbox gamertag/PSN ID.
And by the way, I also found the other report about being unable to claim the rewards for the Ready Set Go objectives. You responded to that report by saying that a game doesn't doesn't count for objectives if it ends after the time when the objectives expire, which is simply not true. The objectives need to be be completed before 2 PM PST, but the game doesn't need to end before that time.
Anyway, if there is something that can be done for set rewards, Moments rewards and XP path rewards with the help of an Xbox gamertag/PSN ID, why can't the same thing be done for objective rewards?
What if the objective hadn't expired but the rewards just hadn't been sent to inbox / unopened packs for some reason when they were claimed? Could something be done it that case?
I know you told me that you have let the team know about the issue, but I'm assuming that it's more about the general issue of being unable to claim rewards for expired objectives than about my rewards for a specific set of objectives. But of course I still want to get my rewards for those objectives since I completed them before they expired.
Is there really no way to verify that I completed an objective and give me the rewards that I earned but can't claim since that objective has expired?
- EA_Aljo
If you have a specific missing item issue and support is not helping, send me those details in a private message.
As far as completing objectives go and not receiving the rewards after the event ends, that is intended. I have passed on the feedback that you'd like to collect rewards after the event completes. The best I can advise is to collect those rewards before the event ends. I don't know if this will change or not.
