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KOBEIXS's avatar
KOBEIXS
Rising Newcomer
11 days ago

X-Factor Pack Not In Unopened Packs

I traded in 38 players for an X-Factor Choice Pack and did not receive the choice pack, and the players are no longer in my collection. Anyone else have this issue?

feedback
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hello. Please open a case with an advisor by following the instructions here. They will investigate this. Thank you.

    • KOBEIXS's avatar
      KOBEIXS
      Rising Newcomer
      11 days ago

      i have done that, they redirected me here. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        11 days ago

        We cannot help with missing content over the EA Forums. You'll need to reach out to an advisor again.

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