X-Factor Pack Not In Unopened Packs

Question

I traded in 38 players for an X-Factor Choice Pack and did not receive the choice pack, and the players are no longer in my collection. Anyone else have this issue?

ea_aljo · Answer

Hello. Please open a case with an advisor by following the instructions here. They will investigate this. Thank you.

kobeixs · Answer

i have done that, they redirected me here.&nbsp;

ea_aljo · Answer

We cannot help with missing content over the EA Forums. You'll need to reach out to an advisor again.

taylzz7 · Answer

I have the same problem

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X-Factor Pack Not In Unopened Packs

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