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IIMel19II's avatar
IIMel19II
Rising Newcomer
3 months ago

Missing HUT Champs Rewards

I have just spoken with an agent from EA support after waiting almost 2 hours (when the estimate was 2 mins) about an incredibly frustrating ordeal

i am new to HUT and HUT Champs, after playing franchise for many years i pre-ordered the game specifically for this mode and have spend at least 2-300 dollars on building my team specifically for HUT champs. I just completed my first time last weekend and after getting my wins, I have 0 rewards which are supposed to be given today.  I did all of this with the hope of getting one specific card (85ovr Kronwall), and I’m not even sure if/when I get the rewards he’ll still be available! EA supoort over chat couldn’t help me and only advised me to post here! This makes me not want to continue playing I’m so frustrated 

10 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hello. The rewards were late, but were granted last night.

  • Hello, I'm also missing my rewards after being away for a few weeks. Unable to collect them now that the following season's results are in processing. Please help. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hi there. If I understand you right, the last time you played HUT Champs was a few weeks ago, but you never claimed the rewards for that last round?

  • tldzz's avatar
    tldzz
    New Novice
    25 days ago

    Yes, that's correct. I was not able to login to claim my rewards, and now I don't see an option to do so. 

  • tldzz's avatar
    tldzz
    New Novice
    25 days ago

    Yes, I believe I played 18 or 19 with 14 wins. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    What date were you supposed to receive the rewards on?

  • tldzz's avatar
    tldzz
    New Novice
    24 days ago

    It was the season that ended on December 21st, so whatever the rewards collection date after that was. Perhaps the 24th?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Send me a private message with your Xbox gamertag/PSN ID and we'll look into this.

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