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EA_AljoCommunity Manager
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Rivals/Champs matchmaking issue - constant opponents with 150+ ping
Hi, I'm a player from China. Recently, the matchmaking in Rivals and Champions modes seems to have changed. I am constantly matched against opponents from North America. My ping is 150ms+, while my NA opponents usually have single-digit or under 20ms ping. This is not fair competition. Even when I set my max acceptable ping to below 20ms, the system still matches me with NA players. The ping limit setting appears to be broken. Many players in my community have reported the same issue. Some have already quit the game because of the high latency. This issue is hurting the player base here. We are not asking for special treatment, just a fair environment. Please restore regional matchmaking for Asian players so we can play against opponents with similar ping. If the change was intentional to speed up queue times, please let us know through official channels. This would help us understand the current situation. Thank you.
Lack of combos
EA_Aljo I might have mentioned this a few times already 😅 How is it possible that cards are released without a single combo? How are we supposed to use cards like that? Take, for example, this relatively unknown Swiss NHL defenseman from Nashville, Roman Josi 🫣 If we can’t even use players like him, who is, after all, the captain of both Nashville and the Swiss national team, then what’s the point of playing HUT anymore? Today, mid-season content is being released with 99ovr icons, (and other stuff) but with the base salary, we’re still at a 92ovr average teams Please give all players combos, including past event cards like Chel Week, Spotlight, SotM, etc., which won't be receiving any more cards. It's June, it's long past time to lift the restrictions and finally let players have some fun.
Reducing Menu Friction in HUT: Major Quality of Life - Ea this is for you :)
HUT Quality of Life Improvements: Streamlining Menus, Packs, and Line Editing I've spent a lot of time in HUT this year, and one area that could significantly improve the overall experience is menu efficiency. The gameplay is great, but too much time is spent navigating menus, opening packs and sending to collection, rather than actually playing hockey. 1. Pack Opening & Reward Management Currently, when completing objectives, moments, seasonal rewards, or event rewards, players often accumulate multiple packs at once. The issue is that opening packs becomes extremely time-consuming. Typical process: Open pack Reveal items Send to collection Confirm Return to unopened packs Repeat for every pack When you have 10+ packs waiting, it can take several minutes just to process rewards, with load screen after load screen. Suggested Improvements Open All Packs Option Open every unopened pack at once Display all rewards in a single screen EASHL has this, why not HUT? Send All to Collection One-button option No repeated confirmation screens Quick Claim Mode Skip animations entirely Instant reward processing Bulk Duplicate Management Multi-select duplicates Send all to collection, auction, sets, or quick sell in one action The goal should be reducing menu time and getting players back into games faster. 2. Objective Reward Collection Another time sink is collecting rewards one by one after completing objectives. Suggested Improvements Claim All Rewards button View all earned rewards on one screen in order Automatically stack rewards into a single reward summary Many live-service games already do this successfully and it greatly improves the user experience. 3. Lineup Builder & Chemistry Navigation This is probably the biggest menu frustration in HUT. When building lineups, players scroll through long lists of cards trying to find: Forward chemistry combinations Defensive chemistry combinations Goalie chemistry combinations The current system requires excessive scrolling. Suggested Improvements Chemistry Jump Buttons Map buttons to instantly jump between: Forwards 3-player chemistry combinations Defense 2-player chemistry combinations Goalies Goalie chemistry combinations Instead of scrolling through dozens of entries, players could jump directly to the section they need. Additional Filters Allow filtering by: Chemistry match Overall rating Team League Card type Position Special event cards Another feature, you select a line/chemistry combination and it brings you to another screen which shows all the players you could place in this line function in your collection. Then you can cross reference with your other combinations to have multiple chemistry setups, where you can stack the combinations. 4. Faster Player Selection Screens When editing lines, players frequently compare multiple cards. A side-by-side comparison view would make lineup management significantly faster. Suggested features: Compare up to 3 players at once Highlight chemistry impacts Show attribute differences automatically Display lineup chemistry gains/losses before confirming 5. Reduce Confirmation Screens Many menu actions currently require multiple confirmations. Examples: Sending cards to collection Claiming rewards Opening packs Managing duplicates These extra confirmation screens add up quickly over hundreds of interactions. An optional "Fast Menu Mode" would be a huge quality-of-life improvement. Why This Matters The average HUT player spends a significant amount of time in menus just trying to combine line chemistry combinations. Add on the sending rewards to collections in the 21st this becomes time consuming and annoying. Improving menu efficiency would: Reduce frustration Increase time spent actually playing games Make team building more enjoyable Improve the overall user experience The goal isn't changing HUT itself. The goal is simply reducing unnecessary clicks, scrolling, loading, and confirmations so players can spend more time playing hockey, building lines. searching the auction house and less time navigating menus. Hopefully the team considers some of these quality-of-life improvements for NHL 26 and future updates. One thing that makes these quality-of-life improvements particularly frustrating is that modern development tools, including AI-assisted coding, should make many of these menu improvements far easier to implement than they were even a few years ago. I'm not suggesting every change is trivial, but features like: Open All Packs • Send All to Collection • Claim All Rewards • Chemistry Jump Buttons • Faster Position Navigation • Reduced Confirmation Screens are relatively small interface improvements compared to building entirely new game modes or gameplay systems. The return on investment would be enormous because every HUT player interacts with these menus every single day. Saving even 120–540 seconds per session adds up to hours of player time over the course of a season well adding enjoyment to the user. If NHL wants to improve the overall HUT experience, reducing menu friction may be one of the highest-impact quality-of-life improvements available.
Game lags when I play people from Quebec
Can someone tell me one of our play anyone from Quebec? My game is a molasses nine out of 10 games. It never fails when my players cannot move or skate, and their players can fly I just played one player. I got shot loving nothing in the first period couldn’t even get to the net and I have a 97 overall team couldn’t do nothing. Down 2–0 I managed to call on my way back and the game was tied 3 to 3 in the third period with a minute to go….. once again income, the lag system, my pass has being given out , comes after sick and absolutely the slowest in the history and even in the wrong direction….. right to one of their players who goes into scores with 20 seconds ago in the game I don’t care what you say. Whenever I messed up with these players, it is just as well. You don’t even play the game because you can’t move no matter what team you have. Every one of my players are over 97 minus one player and is this as well, I put a Pee-wee hockey team on the ice.If you're not going to give us Chel Week, atleast put up some combos
Barkov, Stamkos, Beliveau, Trottier, Horton..just to name a few. There are tons of high rated cards that are nearly impossible to fit in your lineup because there are no combos for them. Can't be that a card type that's supposed to be running all year long isn't even usable for a majority of the season. And this doesn't only apply to Chel Week cards. It's June, you've been restricting our team building for 9 months now. Can't you let us enjoy our cards and even for a little while let us use a team we want to play with, instead of a team you make us play with?Why do players not show up in My collections under Events?
What is the point of having the "events" section under My Collection if the players do not show up as being owned? Every event item collection shows 0 for whatever even though I own several. As an example I have 5 Beast mode players, but under the HUT Beast mode collection it shows 0/76. The cards do however show up under the NHL collection under their respective team as being owned. There seems to be a disconnect this year, can it be fixed? This would be a quality of life issue I believe.Missing team of the season players.
I recently worked the market and saved up enough coins to buy Connor McDavid team of the season and cale makar team of the season. Both of the card vanished from my account! I’ve tried all the trouble shooting steps, and have talked with multiple support agents, and they are all telling they can’t see the player transactions on my account! Has this happened to anyone else? If so did you get your cards back?? I spent way too much time grinding this game for that to happen to me, I just want my cards back…!Omg is HUT cup chase a joke
I’ll start by saying it’s pretty much all a joke as it’s so easy to see it’s a pay to play system. The rewards for just about everything are pathetic, gee I grinded out a whole cup chase season and won on superstar mode and you gave me an 88 OVR as my best card….thanks, I could barely contain my excitement. But honestly, the ranking system in competitive mode sucks, and cup chase is seriously the worst mode of a video game I’ve ever played!! I can literally tell the people sitting in my living room what’s going to happen next like clockwork!! Ok I scored so they are going to skate right down and score now, anddddd bingo! It’s like a toddler who gets mad because he didn’t get one too so they make sure they get one too to keep them happy!! It’s ridiculous!! The soft goals that go in against my 97ovr goalie while I literally pepper theirs and he saves every single shot no matter how good it is is totally pathetic and a complete joke!! It’s literally rage inducing to the point it’s not even fun anymore to play this game at all!! Maybe I don’t spend enough money so they dumb my team down a bunch?? I dunno, but it’s just not worth it to me to keep playing and getting this angry because of how unfair it is!! And the card sets are too big, too many cards, too complicated for the casual player, and there’s entirely too many doubles and triples of un tradable, crap cards!! Like why would I want 150 86 ovr players who’s cards I can’t cash in or trade away for something better!?! It’s just too much, And also, I’d like to be paired with people who are more on my level in ranked mode too, but nope, I make it to silver 3 and it’s like I stepped into the twilight zone, 99 ovr teams with players who skate 3 times as fast as mine and there’s absolutely ZERO chance I can compete so I usually quit because I’m not gonna watch them put 8 goals up on me while I can’t cross their blue line! I don’t understand why they can’t make a game that is fun and fair to play!!? I get there going to be flaws and there’s going to be things to work through but you’ve had how long now EA?? You’ve listened to the endless rants about what’s wrong with this game and what needs done and you do nothing to address any of it!!! Except add more micro transactions and more card sets we don’t need! Why don’t you try and patch an update that will actually address the concerns of, you know, the people who buy this game year after year and, for whatever reason, keep coming back, only to be disappointed again and again and again!! I just can’t do it anymore, so I’m hanging up my skates and I’ll go play something else. Thanks for ruining the greatest sport on earth and turning it in to a cash cow with HUT and World of Chel. Don’t even bother if you’re not willing to spend some dough to compete because that’s the only way you will be able to keep up or get anything cool in the game! Because you certainly can’t get awarded anything with gameplay that’s worth a hoot. I’m pretty disappointed and I know I’m not alone in my thinking here. Maybe things will change this year with the sale of the company but I have my enormous doubts that they will care about hockey all that much! But who knows I guess it can’t get any worse, right!?
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