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malacca_pirate's avatar
malacca_pirate
Seasoned Newcomer
4 days ago

Cannot find opponent online: NHL 26/27 — Online Vs, HUT, CHEL

I'm having trouble finding opponents in any online mode — Online Vs, HUT, and CHEL all fail to match me with anyone. This has been consistent across both NHL 26 and NHL 27.

I'm connecting from Southeast Asia. Other EA titles (FC, Madden) work fine and find opponents without issue, so it doesn't seem to be a general connectivity problem on my end.

I've already confirmed:

  • UPnP is enabled and successfully opening ports (verified via router logs)
  • NAT type shows as Type 2 

Could someone from the team take a look at why NHL specifically fails to match under these conditions? Happy to provide more diagnostic info if useful.

 

Thank you

connectivity
multiplayer

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there. Check your IPv. If it's set to IPv6, try changing that to IPv4. You may need to contact your ISP for assistance with this. Thanks!

  • malacca_pirate's avatar
    malacca_pirate
    Seasoned Newcomer
    1 day ago

    thank you. I did what you suggested, nothing changed. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Thanks for trying. What console are you on? Also, which region are you in?

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