22 under 22 pack - can't choose card

Product: NHL 22
Platform:Microsoft XBOX One
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Opened 22 Under 22 pack (week 2). Clicked in right thumbstick to view player names and stats. Ten I hit 'B' to go to card view where one can pick one of the cards. Then I clicked the right thumbstick again to review stats again. Then backed out again, now no controls on the bottom, can't choose a card or anything, or even scroll through the choices.
What happens when the bug occurs? See above
What do you expect to see? Abel to use the controls and pick the card I want
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here NHL HUT
What time did you see the bug? (HH:MM AM/PM) 15:45
What is your time zone? PST - GMT - 8:00
What is your gamertag/PSN ID? Mikey Mud
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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Note no control options on bottom of screen