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jdong2929's avatar
jdong2929
3 years ago
Solved

Can not connect to EA servers on NHL22

For 3 days now I have been unable to connect to EA servers on NHL22. Works for other games such as Madden but doesn’t not work at all. I have done all the steps. Reset X box, rest router, check Gold Member ship. Nothing is working really frustrated that I can’t play this game.

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @jdong2929 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know how it goes. Thanks!

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @539fe58a744fc6b0fbb9dfd545d81660 

    You should still be able to download the rosters without PS+. What happens when you go to Rosters > Active Roster and select the most recent roster from May 10th?

  • 539fe58a744fc6b's avatar
    539fe58a744fc6b
    3 years ago

    I cant connect to EA Servers.  If I go to Rosters, or even when I first power on game it says cant connect to EA Servers.  Been like that over a week.  Any other way to download and upload rosters to my PS5, thats really only feature I am looking for at this time.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @539fe58a744fc6b0fbb9dfd545d81660 

    Possibly, you just need to power cycle your equipment. To do that, follow these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • Baumber2012's avatar
    Baumber2012
    3 years ago

    I have tried all these suggestions and still getting the message "cannot connect to EA servers". It is very frustrating. What now?!

  • nyr62's avatar
    nyr62
    New Vanguard
    3 years ago

    Same here - please help! 

    ps4. Signed in, network tested, internet’s fine and I’ve sporadically been able to get in. 

  • nyr62's avatar
    nyr62
    New Vanguard
    3 years ago

    @EA_Aljo - for me, it’s when I try to log into hut. I find if I try between 3 and 5 times in a row, it finally lets me in. Still happening today,

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @nyr62 

    Thanks for letting me know. Did you go through the power cycling steps I suggested before? If so, try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

    Also, are you on a wired or wireless connection?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Baumber2012 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thanks!

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