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I have also tried changing the dns settings I have done everything under the sun that I can do to try and fix this I'm at the point where I can only create a new account but that leaves me without my pre order bonus and all my progress I have made in hut
Try deleting your gamertag off your console and add it again. Also, do you use a custom gamerpic? If so, try removing it and using a default one.
- 5 years ago
I will try this when I get home but I have changed the gamer pic already
- EA_Aljo5 years ago
Community Manager
Sounds good. Just get back to me when you can.
- 5 years ago
I have removed and re added my account and still nothing
- 5 years ago
My only option is to start all over again and this is bs I lose my entire progress and all rewards I am not impressed with EA at all
- 5 years ago
Your team has already looked at it and there is no issues at all stop giving the same run around as your useless support team I'm not the only player having this issue. And I know it has nothing to do with my internet at all I created a whole new xbox account and guess what HUT works o have played 6 rivals games since last night so figure it out or you best be transferring a bunch of compensation to my new account
- EA_Aljo5 years ago
Community Manager
Ok. If you change your mind about trying to fix this, let me know. Compensation is not available for this issue. Especially when we haven't completed troubleshooting. We still haven't ruled out issues that are beyond our control.
- 5 years ago
Hey instead of banning me and deleting my posts get me your supervisor thank you
- EA_Aljo5 years ago
Community Manager
You can report the post you'd like reviewed and a supervisor will look into it. As far as your issue goes, we've exhausted all troubleshooting I can think of. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.
- 5 years ago
Your live support told me to come here this is ridiculous get me in touch with a supervisor
- EA_Aljo5 years ago
Community Manager
If you report the post, it'll be reviewed by a supervisor.
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