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cwquinn94's avatar
cwquinn94
3 years ago
Solved

Cannot connect to server on NHL 22 but internet connection is working perfectly.

When I open NHL 22, it says, "You have lost your connection to the EA servers. Please check your network connection. You will be unable to access any online features until you sign in again." I am si...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @cwquinn94 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @cwquinn94 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Paaki's avatar
Paaki
3 years ago

@EA_AljoI am having exactly the same issue. Even unlinked EA account. Deleted game and then installed again. Reset ea pw too. Nothing helps. This must be a bug on EA side. This started two days ago suddenly.

edit;

I tried playing FIFA22 online and it worked normally. 

Please tell me what is the problem with NHL22 online gaming.

I have deleted NHL22 user profile, roster and saved games on ps4 hdd and on psn cloud. Resetted router. 

I think I cannot do more.

EA should reset their servers/network gear!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Paaki @twf108 

    Try this possible resolution - 

    1. Log into your EA Account at EA.com
    2. Go to Account Settings -> Security
    3. DISABLE "Login Verification" and save changes
    4. On your console, close NHL 23 and reboot the game
    5. Attempt to connect to the EA servers

    Let me know what happens. Thanks!

    • Paaki's avatar
      Paaki
      3 years ago
      @EA_Aljo Holy moly, it worked! Million thanks!!!!
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @Paaki 

        No problem! Glad to hear that helped. Reach out again if you have any other issues. Thanks and good luck on the ice!

    • Unidrip's avatar
      Unidrip
      3 years ago

      Hey my nhl22 keeps unlinking from ea server if I leave it on pause for more than 5 minutes on be a pro and it won’t auto save and when that happens it just stays at on that page am I can’t do anything on the game I have to open my home page on xbox and restart the game I’ve lost a lot of progress a few times cause I couldn’t save it an I can’t go to settings or anything when it does this 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hello, @Unidrip 

        It sounds like you have the digital version of NHL 22. That would require an online connection. So, if you have an issue with your connection, it could be disconnecting and ending your session. We should go through some troubleshooting. First, are you on a wired or wireless connection?

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