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cwquinn94's avatar
cwquinn94
3 years ago
Solved

Cannot connect to server on NHL 22 but internet connection is working perfectly.

When I open NHL 22, it says, "You have lost your connection to the EA servers. Please check your network connection. You will be unable to access any online features until you sign in again." I am si...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @cwquinn94 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@Paaki @twf108 

Try this possible resolution - 

1. Log into your EA Account at EA.com
2. Go to Account Settings -> Security
3. DISABLE "Login Verification" and save changes
4. On your console, close NHL 23 and reboot the game
5. Attempt to connect to the EA servers

Let me know what happens. Thanks!

Paaki's avatar
Paaki
3 years ago
@EA_Aljo Holy moly, it worked! Million thanks!!!!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Paaki 

    No problem! Glad to hear that helped. Reach out again if you have any other issues. Thanks and good luck on the ice!

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