Forum Discussion

cwquinn94's avatar
cwquinn94
3 years ago
Solved

Cannot connect to server on NHL 22 but internet connection is working perfectly.

When I open NHL 22, it says, "You have lost your connection to the EA servers. Please check your network connection. You will be unable to access any online features until you sign in again." I am si...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @cwquinn94 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@Paaki @twf108 

Try this possible resolution - 

1. Log into your EA Account at EA.com
2. Go to Account Settings -> Security
3. DISABLE "Login Verification" and save changes
4. On your console, close NHL 23 and reboot the game
5. Attempt to connect to the EA servers

Let me know what happens. Thanks!

Unidrip's avatar
Unidrip
3 years ago

Hey my nhl22 keeps unlinking from ea server if I leave it on pause for more than 5 minutes on be a pro and it won’t auto save and when that happens it just stays at on that page am I can’t do anything on the game I have to open my home page on xbox and restart the game I’ve lost a lot of progress a few times cause I couldn’t save it an I can’t go to settings or anything when it does this 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @Unidrip 

    It sounds like you have the digital version of NHL 22. That would require an online connection. So, if you have an issue with your connection, it could be disconnecting and ending your session. We should go through some troubleshooting. First, are you on a wired or wireless connection?

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,620 PostsLatest Activity: 3 months ago