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SilverGiant8's avatar
SilverGiant8
5 years ago
Solved

Can't access online features on NHL 20 due to an old Origin account

Can't access Online features of NHL 20 on Xbox One.  My current gamertag I'm using is linked to an extremely old Origin account, the email and phone number associated with that old Origin account I d...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @SilverGiant8.

    If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.

TheRealHoser13's avatar
TheRealHoser13
5 years ago

Oh my god .. yea of course I bought it through PlayStation store .. this is craziness how has playing a game you bought on a system you bought with online you bought become so difficult .. pay everyone over a grand and yet you still can’t play the games you buy ! Just sheer craziness 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@TheRealHoser13 

I'm really sorry. I get the frustration. I'm sure I'd feel the same way if the game was on an account I didn't have access to. Unfortunately, there isn't anything we can do until you verify ownership or recover the account ☹️

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