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SilverGiant8's avatar
SilverGiant8
5 years ago
Solved

Can't access online features on NHL 20 due to an old Origin account

Can't access Online features of NHL 20 on Xbox One.  My current gamertag I'm using is linked to an extremely old Origin account, the email and phone number associated with that old Origin account I d...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @SilverGiant8.

    If you no longer have access to the email on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here.

moralman's avatar
moralman
5 years ago

Im in the same boat bro. This customer service is a joke. I gave them all the information that they asked me for and they still didnt have enough data. Tried the form 3 times already. Just keep getting told "we dont have enough information to verify". Basically a huge "* You!" to the customer. Well EA, i guess its time for a loyal customer from the Sega Days to join the dark side of 2k. No wonder why these games dont show up on TV no more. EA SPORTS you cant even be in the game, it wont let me play.....I have access to my origin acc but these dense yaffmoffs cant  understand i cant change my ea origin log in in game.......EA SPORTS....ITS IN THE GAME

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@moralman 

If you don't have access to the email on your account, ownership can't be verified so no changes can be made. When it comes to account recovery, we need to make sure we're granting access to the account owner. If you're not able to accurately answer the questions in the webform, it doesn't look like you own the account so we can't recover it. The best I can recommend is to keep trying with the webform and make your answers as accurate as possible.

  • azspacecowboy's avatar
    azspacecowboy
    5 years ago

    I have access to my old email and when I click reset password on NHL 20 it doesn't send me an email. I've gone through all the spam and folders on my email and nothing. Been trying for days to fix it

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @azspacecowboy 

      Since you have access to the email on your account, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. I believe they can help get your password reset.

  • jwalford14's avatar
    jwalford14
    5 years ago

    Hi i logged onto my nhl 20 and a pop up just says invalid account go to help.ea.com and there is no link in settings on nhl20 so i can sign into my ea account... ive done it online and it says account i have no idea how to log into it or connect accounts it wont let me and says i dont have the credentials 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hello, @jwalford14.

      Can you try going to www.origin.com and reset the password for your EA account? That normally resolves this issue. Thanks!

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