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Anonymous's avatar
Anonymous
8 years ago
Solved

Can't connect to EA servers

Not able connect to EA Servers or NHL 18. Have no issue with other EA games. Only NHL 18
  • EA_Roger's avatar
    EA_Roger
    8 years ago

    Hey,

    First of all I'd like to apologize for you experience on this & the inconvenience this has caused you. Our teams are aware of this issue and we would like to get to the bottom of it as quickly as possible. In order for us to do so we'd need more information, with that in mind could you get back to us with the following information?

    • When did the issue start occurring?
    • Platform
    • Gamertag/PSN ID
    • Has the suggested workaround by @sweden81 helped you? 

      "I went online to my EA account and turned the security log in feature off. And I've been playing nhl and fifa ever since. Easy fix for me"

    Thanks,

    *Accepting as a solution for visibility purposes.

sweden81's avatar
sweden81
8 years ago

EA added a new login safety feature that requires a security code every time you try to login or use the EA server on your Xbox or ps4. I clicked yes by accident and turned it on when i launched nhl on Xbox one. Then I lost connection to EA server. So I went online to my EA account and turned the security log in feature off. And I've been playing nhl and fifa ever since. Easy fix for me.

Anonymous's avatar
Anonymous
8 years ago

You, my friend, are a support God. Big ups.

  • EA_Roger's avatar
    EA_Roger
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hey,

    First of all I'd like to apologize for you experience on this & the inconvenience this has caused you. Our teams are aware of this issue and we would like to get to the bottom of it as quickly as possible. In order for us to do so we'd need more information, with that in mind could you get back to us with the following information?

    • When did the issue start occurring?
    • Platform
    • Gamertag/PSN ID
    • Has the suggested workaround by @sweden81 helped you? 

      "I went online to my EA account and turned the security log in feature off. And I've been playing nhl and fifa ever since. Easy fix for me"

    Thanks,

    *Accepting as a solution for visibility purposes.

    • APEprawn's avatar
      APEprawn
      7 years ago

      EA... just purchased NHL 2019. Have not been able to play online for over a week. Whats the deal with this? The game quality is total *. playing offline lags? I only play online so if this doesn't work I want my money back and you can have your game back. Im very disappointed in this release. Whats up with the penalties? It works or you refund me

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