I got it fixed had to delete an reinstall the game then it worked for some reason. No clue why that worked but at least I can play Chell with the boys now.
What I had to do was unplug my ps4 from the wall and the cord it’s self from the back of the ps4 and do a hard restart now it works every time I was having the exact issue you were and yes it sounds stupid but it actually works
Same issue, bought a playstation after many years I didn't have a console and NHL was the first game I wanted to play on. Grey screen stuck on connecting and only way to play (offline only) is by unplugging the network cable so the game runs in offline mode.
Being a professional in the industry I can't believe this issue has been going on for so many people for so long!! EA. any update on this one!? I tried all the suggestions other users have tried and no luck... any feedback would be really appreciated!
Just fixed!!!
Follow this page to fix: https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/
specifically in my case I had to log off my ea account (from laptop/browser, log out, log in again) and use the "PSN button" below instead of email and password stored in the browser)... that linked the EA/Origin to my PSN account and now the game successfully connects)
Hope this helps others.
Cheers!
I still can't get passed it I have tried everything on this forum and it doesn't help please somebody EA FIX YOUR GAME
NHL TeamPlease communicate further in this thread: https://answers.ea.com/t5/Technical-Issues/Stuck-on-connection-screen-with-gray-buffering-circle-in-the/m-p/7841328
