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ajspecialt474's avatar
ajspecialt474
5 years ago

CHEL/EASHL shows players height and weight in Metric instead of Imperial

Product: NHL 21 Platform:Xbox Series X How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I own NHL21 digitally. When i played CHEL on Xbox One X, I had no i...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@ajspecialt474 

It's just odd that NHL is the only game this is happening in so it makes sense it would be coming from the game. It's also only happening on your Series X so maybe there's a setting on your console causing it. Hopefully, we can find out. If I have anything else to suggest, I'll let you know.

ajspecialt474's avatar
ajspecialt474
5 years ago
@EA_Aljo

Yes indeed, either game or console issue for sure, but i am leaning more towards an in-game issue than the console issue due to the fact that i have no issues on the otehr EA Sports games.

Sounds good Aljo and hope to hear from you whenever you may have a solution to try.

Thanks a ton again for your patience and help and hope you have an awesome day. Will stay in touch. Cheers.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ajspecialt474 

    Have you tried contacting Microsoft to see if they know of anything with your account that may affect this? Everyone I'm seeing and people I've talked to points to a console region issue.

  • ajspecialt474's avatar
    ajspecialt474
    5 years ago
    @EA_Aljo
    To be honest, no i have not even thought about contacting Microsoft/Xbox technical support. But knowing them and speaking out of experience, they are always quick to pass the blame on to either the maker of the game or something else before they decide to help and admit that the issue might be from their end! But hey, no harm in trying. Great point Aljo. Thank you. Ill let you know and see what they say. thanks again.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ajspecialt474 

    You're very welcome. If I have anything else to suggest, I'll post it here. Let me know if their support helps too. Thanks!

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