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waitedpond02's avatar
waitedpond02
4 years ago
Solved

Code error CE9684B64E3005A6-0000000000009999-9900025AF5D30A15

Please fix this miss playing hockey chel
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @Xlkash- 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there, @146f951de6ecaecb 

Which NHL game are you playing and when exactly is that error happening?

  • 146f951de6ecaec's avatar
    146f951de6ecaec
    2 years ago

    won't let me switch the positions I reset modem all of that what you said in previous messages 

    but when I switch from goalie to D in NHL24 it sends the error code and kicks me out changed all my player info gear etc and still won't work 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @146f951de6ecaecb 

      Is your player wearing the C or A? If so, try removing it.

      Where exactly are you trying to switch from goalie to D? When editing your player or in the lobby?

      • 146f951de6ecaec's avatar
        146f951de6ecaec
        2 years ago
        @EA_Aljo in a lobby
        no C or A
        tried drop ins but still not allowed to switch positions

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