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waitedpond02's avatar
waitedpond02
4 years ago
Solved

Code error CE9684B64E3005A6-0000000000009999-9900025AF5D30A15

Please fix this miss playing hockey chel
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @Xlkash- 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
12 months ago

Hey there, @146f951de6ecaecb 

Which NHL game are you playing and when exactly is that error happening?

146f951de6ecaec's avatar
146f951de6ecaec
12 months ago

won't let me switch the positions I reset modem all of that what you said in previous messages 

but when I switch from goalie to D in NHL24 it sends the error code and kicks me out changed all my player info gear etc and still won't work 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @146f951de6ecaecb 

    Is your player wearing the C or A? If so, try removing it.

    Where exactly are you trying to switch from goalie to D? When editing your player or in the lobby?

    • 146f951de6ecaec's avatar
      146f951de6ecaec
      12 months ago
      @EA_Aljo in a lobby
      no C or A
      tried drop ins but still not allowed to switch positions
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        12 months ago

        @146f951de6ecaecb 

        I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

        If that doesn't help, Try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.

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