Forum Discussion

4 years ago

Connection issues

I've been getting constantly disconnected from hut rivals games when I play vs a friend who doesn't live far away. It does the classic lag, speed up in fast forward motion and eventually you can play...

texas_grind09

4 years ago

I'd say it's about 4-5 years old. I did try over wifi and the result was the same. 8 out of my last 10 games I've been disconnected and lagged/froze a couple of times the other games. I just find it strange that it started all of sudden. Like I said I've been playing online for a while and it's never been this bad. I guess it could be the console itself. Thanks for the help

EA_Aljo

Community Manager

4 years ago

@texas_grind09

Have you logged into your router to see if a firmware update is available? Do you happen to have a lot of traffic on your network while you play? Potentially from others or yourself streaming media?

@Wicked_Devil

You want to have either Type 1 or Type 2 so you're good there. Since Online Versus uses a peer to peer connection. This means you're not on our servers. Either you or your opponent are hosting the game. If either one of you has a bad connection, both will feel it. If your friend is able to switch to a wired connection, try playing them again to see if there's a difference. Also, how far away are they from you? Distance will make a difference as well.

texas_grind09
4 years ago
I've officially tried everything you have told me and it's still the same issue. All is up to date, tried playing at different times, no difference. New modem, cat6 cable, UPnP enabled, deleted user profile, rebuilt database, tried on wifi and LAN. Whether I play HUT vs a friend who's 20km away or HUT vs others I get lag/disconnected nearly every game. I've given up. I'll try and fight thru it for this game since I bought it, but sadly I'll have to stop buying nhl. It sucks because it's the only game I play and never had issues until recently.. Thanks for the replies. Take care
EA_Aljo
Community Manager
4 years ago
@texas_grind09

Is this something that has been happening since 22 was released or did it just recently start? Also, can you try playing over a mobile hotspot? This would just be done as a test. I'm curious if you have the same experience when not on your home network.
texas_grind09
4 years ago
It started a month or so ago. I played over 150 HUT games vs my friend before it started happening. I have no idea what a mobile hotspot is. I'm still trying to figure out why this is happening after years with no issues. I never had to do all this just to hope it works.
EA_Aljo
Community Manager
4 years ago
@texas_grind09

You should be able to find out how to enable a mobile hotspot by doing a web search. Can you try that?