Forum Discussion

trainstopper222's avatar
trainstopper222
5 years ago

Controller issues

Product: NHL 21
Platform:Xbox Series X
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? Controller won’t work in-game. Not having any problems in any other Xbox features, menus, or games. Just NHL 21. Uninstall/reinstall the game and it works for a couple days and then the problem returns.
What do you expect to see? I expect to be able to use the controller with the game.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here All game modes. Can’t even scroll through menus.
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? PST - GMT - 8:00
What is your gamertag/PSN ID? Lightbeachbum06
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

Controller issues are game-specific. Not an issue with the controller or the Xbox itself.

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @trainstopper2229 

    Just so I understand you correctly, you're saying the controller stops working completely after a couple of days and deleting/reinstalling fixes it temporarily? Have you also tried a different controller? Does it make a difference if you play with the controller plugged in? Is the firmware up to date on it? Thanks!

  • trainstopper222's avatar
    trainstopper222
    5 years ago

    Tried a different controller, tried plugging in, did firmware update. And yes, the uninstall/reinstall works for a couple days then goes back to the problem state. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @trainstopper2229 

    Have you had any issues with lag or disconnects? I'm wondering if your controller not responding is related to the connection you play on. Also, what control scheme are you using? Is it Skill Stick, Hybrid or NHL 94?

  • jasterdad's avatar
    jasterdad
    4 years ago

    I have had same issues.  When trying to use thumb pad it skips through from first option all the way to last option.  Example: When trying to exit skips past save to exit w\o saving. Cannot make it stop on save and exit. In be a pro mode when I select play game it skips from custom 20 min to five mins. The a b buttons have to be pressed twice.  When fighting no punches are being thrown and I lose. This only happens in this game. I've tried alt the same things to rectify the situation.

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,633 PostsLatest Activity: 17 hours ago