Forum Discussion

4 years ago

Disconnecting from EA Servers While Still Connected to Internet

Product: NHL 22 Platform:Xbox Series X How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Play your game with a perfect internet connection and still get dis...

EA_Aljo

Community Manager

4 years ago

@Chaseinator5

We're not currently aware of any connection issues causing massive amounts of players to experience input delay and disconnects. If you want to go through some troubleshooting, let me know.

bernardotmaia

3 years ago

I keep getting disconnected from Ultimate Team.

I have a cable connection with 750mb of Internet package.

This caused me numerous losses and every other game I get disconnected. I have plugged and unplugged the router, changed cables and I reinstalled the game twice already.

Any support?

Regards

EA_Aljo
Community Manager
3 years ago
Hello, @bernardotmaia

You can find some connection troubleshooting help here. Thanks!
- AprilSpring016
  3 years ago
  EA, when i first started playing PvZ Battle for Neighborville like two weeks ago, I had no issues. Neither did my fiance who plays the game with me online on a screen right next to mine so we can see when we get kicked from games. For the last few days, whenever we are playing, we will both be disconnected from the same game over and over. We cant even play a full round!
  our internet is perfectly fine and consistent. We dont have this problem with any other non EA games, so there definitely is a problem. Y’all should take it seriously and look into it.