Forum Discussion

4 years ago

Disconnecting from EA Servers While Still Connected to Internet

Product: NHL 22 Platform:Xbox Series X How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Play your game with a perfect internet connection and still get dis...

JoeSal718

2 years ago

I am having an issue only with NHL 24 where is says Game Disconnected, and I have lost connection with PS network etc.... My PS5 is hardwired to my router and I have Verizon fios high speed. Is there an update coming soon to fix this?

EA_Aljo

Community Manager

2 years ago

Hi there, @JoeSal718

Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

JoeSal718
2 years ago
Hi @EA_Aljo Yes, I have tried doing this as recommended by a friend. I play other games online such as NBA 2k24 and CoD as well as other games and do not experience this at all. I have been on to play NHL24 but, it is very temperamental like my ex-wife. One minute it is fine and the other I am losing connection during gameplay or worse I can't even access the online features. Are the servers being overloaded perhaps? Can someone from EA take this issue seriously please. I am not the only one apparently.
- EA_Aljo
  Community Manager
  2 years ago
  @JoeSal718
  
  How often are you disconnecting?
  
  We can go through some other steps that may help.
  
  Check your ethernet cable for any damage. Also, make sure it's at least Cat6.
  
  Try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
  
  Also, if you haven't spoken to your ISP, it would be good to contact their support to see if they can check your connection for any issues.