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Chaseinator5's avatar
Chaseinator5
4 years ago

Disconnecting from EA Servers While Still Connected to Internet

Product: NHL 22 Platform:Xbox Series X How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Play your game with a perfect internet connection and still get dis...
JoeSal718's avatar
JoeSal718
2 years ago

Hi @EA_Aljo Yes, I have tried doing this as recommended by a friend. I play other games online such as NBA 2k24 and CoD as well as other games and do not experience this at all. I have been on to play NHL24 but, it is very temperamental like my ex-wife. One minute it is fine and the other I am losing connection during gameplay or worse I can't even access the online features. Are the servers being overloaded perhaps? Can someone from EA take this issue seriously please. I am not the only one apparently.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@JoeSal718 

How often are you disconnecting?

We can go through some other steps that may help.

  • Check your ethernet cable for any damage. Also, make sure it's at least Cat6.
  • Try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Also, if you haven't spoken to your ISP, it would be good to contact their support to see if they can check your connection for any issues.

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