Forum Discussion

coreyjackets72's avatar
coreyjackets72
6 years ago

Ea.com/unable-to-connect

Hello, I just got a ps4 and NHL19.  I have the trial version of PSN and created an EA sports ID.  I open the game and it gives the error of my subject.  Therefore, I cannot log in for online play or...
Derosa2323's avatar
Derosa2323
6 years ago
@NHL_Live_Support Me too I have same problem. Created ea accounts and everything. I have spent hours on the phone with EA now they are blaming playstation meanwhile the error is for EA. This is a brand new ps4 and NHL disk. Can you help?
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @Derosa2323 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,613 PostsLatest Activity: 41 minutes ago