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kravin69's avatar
kravin69
Rising Novice
5 years ago

Error at end of game

Product: NHL 21 Platform:Sony Playstation 4 How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? Unknown What happens when the bug occurs? I just played a game...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@the_chandleroo 

Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.

Also, it might be good to rebuild the database with these instructions. Also, try restoring your licenses with the steps here. 

the_chandleroo's avatar
the_chandleroo
5 years ago

As I said in the second paragraph of my response, I have power cycled everything multiple times since Thursday. 

A lot of people seem to be having this issue with NHL 21 on multiple forums and the issue started for everyone around Thursday or Friday. I think it's pretty obvious that the issue is on EA's end. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @the_chandleroo 

    We're not aware of any issues and aren't getting many reports about this. The best I can do is troubleshoot your connection. If you want to do that, let me know.

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