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brebisechevele's avatar
brebisechevele
6 years ago
Solved

Error code c71dbebb294926b6-0000000000001150-2ffb33f388631a8d

I'm having a problem with this error code when I try to collect my daily HUT rewards, is there a way to fix it?  Will I be able to have some rewards in return for all the rewards I lost? 
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @brebisechevele 

    Unfortunately, we don't have a solution for this issue. It has happened for a very small number of people, but we haven't found a way to resolve it. You can try contacting live support to see if they have any other options though. That can be done here: https://help.ea.com/en/contact-us/new/.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hello, @brebisechevele.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

brebisechevele's avatar
brebisechevele
6 years ago

Hi!, 

I tried yesterday everything that I can and nothing work.. Is there any solutions beside that?

Thank you @EA_Aljo 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @brebisechevele 

    Unfortunately, we don't have a solution for this issue. It has happened for a very small number of people, but we haven't found a way to resolve it. You can try contacting live support to see if they have any other options though. That can be done here: https://help.ea.com/en/contact-us/new/.

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