"Finding Opponent" Screen

First off I want to start by saying I have been an EA Sports customer and supporter for over a decade. I have purchased and played every single NHL game since Xbox 360 first introduced the skill stick, and even before that. I have never been more disappointed with a product than I am with the Xbox One NHL series. Both games have been a complete let down for me and I am frustrated and disappointed with these products by EA. 

The main reason is this "finding opponent" bug or glitch. Every other time I sit down to play this game online I am starring at the finding opponent screen for over a half hour before I give up. It is not due to a lack of players online because the game even says there are hundreds playing the game. It makes absolutely no sense why I can not find an opponent even after re-starting my Xbox. I paid good money to play this game and ... I can't even play it??

Now, I'm not sure if this is the place for this complaint, but I also want to point of that EA's customer support on here is pathetic. I tried finding a contact number where I could have my issue resolved and it tells me to come on the website to request a call back. I do so and it leads me to this forum??? C'mon EA Sports. I am a truly disappointed long time customer and I will not be purchasing anymore products from you if this is the customer service you put forth.