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31cujo's avatar
31cujo
3 years ago

Game keeps freezing mid game

Product: NHL 22
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play a game.
What happens when the bug occurs? Whenever I play a game..about half way through the game will "freeze" for a few seconds then starts playing again but then will "freeze" again..once it starts it doesn't stop...makes the game completely unplayable any help would be appreciated
What do you expect to see? the game to work properly
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Franchise mode
What time did you see the bug? (HH:MM AM/PM)
What is your time zone?
What is your gamertag/PSN ID? Gilmour_4Ever
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

Whenever I try to play a game, it will glitch/freeze, then stop but then goes back to glitching and freezing.. I cant even complete a game.

16 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @31cujo 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • 31cujo's avatar
    31cujo
    3 years ago

    Nooe didn't help....my internet is fine, I can play more demanding games no problem...only game Im having a problem with is this one. I don't understand.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @31cujo 

    Thanks for trying that. Next, try deleting the personal saved data for NHL 22. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System storage/Saved Data. Locate NHL 22 and delete the saved data.

  • 31cujo's avatar
    31cujo
    3 years ago

    I've tried thag as well, also tried deleting yhe game and reinstalling 

  • 31cujo's avatar
    31cujo
    3 years ago

    It's not about beimg online, its not the internet. I only play franchise mode wich is an offline game mode. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @31cujo 

    This could possibly be related to your save file. Can you start a new Franchise Mode career and see if it still happens?

  • 31cujo's avatar
    31cujo
    3 years ago

    Still getting the same problem unfortunately...I'm deleting all my saved data and the game and going to try reinstalling everything fresh....may sound weird but could it be that I'm trying to use the latest rosters (may 10) that could be causing the problem? I've never had this issue before

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