Forum Discussion

2 years ago

Game trial not allowing me to purchase full game(PS5)

So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlaySta...

Kiddokiller883

New Novice

11 months ago

@EA_Aljo It says I own a different version already even tho I only have the trail version not letting my buy the full gam

EA_Aljo

Community Manager

11 months ago

@Kiddokiller883

Did you try to make the purchase from store.playstation.com? I just want to be sure because this has always worked for this situation.

Something is to try is restoring your licenses with the instructions here.

If that still doesn't work, check to make sure your PS5 is set as your primary console.

Kiddokiller883
New Novice
11 months ago
@EA_Aljo I have tried buying it online with that link still says unavailable because I have another version (the trial) and I have restored the license multiple times it doesn't fix it and my account is also active as primary.
Kiddokiller883
New Novice
10 months ago
EA_Aljo any updates, I've done what you said and it doesn't work
EA_Aljo
Community Manager
10 months ago
Hello. This issue is still being investigated.
Kiddokiller883
New Novice
10 months ago
Please let me know when it's fixed I really want to get the game while it's on sale