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djtreason's avatar
djtreason
Rising Novice
6 years ago
Solved

Game won’t launch for me NHL20

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Not sure What happens when the bug occurs? Error message pops...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @NRand316 

    It sounds like you have the trial version. Try deleting the game from your system and reinstall it from the disk.

NRand316's avatar
NRand316
6 years ago

It happened again. And the only way I'm able to play was to join EA access.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@NRand316 

That's really odd. I don't see why you're being forced to play through EA Access when you have the disk. Even when deleting everything NHL related off your console, you still can't install and play from the disk?

  • NRand316's avatar
    NRand316
    6 years ago

    No, the console still recognizes the trial. It must be a bug. Hope it's fixed for next year.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @NRand316 

      We're not getting other reports of this with NHL. It's a pretty strange issue. Have you tried clearing your alternate MAC address? If not, here are the steps for it:

      Go to your Xbox One Settings (Just press Start, then click Settings)
      Go to "Network", then "Advanced Network Settings"
      Click on "Alternate MAC Address", and then click "Clear"

      Let me know if that helps or not.

      • NRand316's avatar
        NRand316
        6 years ago

        Well, it'll be impossible to know for 30 days since I subscribed to EA access. But I will do this anyway as It is unique to any prior troubleshooting. I can't imagine I'm the only one affected by this.

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