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thellen911's avatar
thellen911
6 years ago
Solved

Gamertag associated with wrong account...need HELP

Hi EA Need help with a weird situation regarding online play with NHL 20 My and my stepfather want to play online together but I always get an error message by trying to play with him directly, and...
  • thellen911's avatar
    thellen911
    6 years ago

    Problem solved

    we had to remove friend gamertag linked to same account as mine (persona remove from ea account)

    Live chat with ea advisor did the job

    still weird as it was never a problem with past NHL games until NHL20.

    Then had to erase his game data related to NHL20 on his xbox and tada!!!...problem solved !

    Thanks to @EA_Aljo and both advisors that helped on the solution.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@thellen911 

Can you have your friend check their NAT? If theirs is strict. they won't be able to connect to you for versus games.

If you want to try to get the gamertag removed, you'll need to open a case here: https://help.ea.com/en/contact-us/new/. It might not be possible as it causes you to lose all progress on all EA games. Any Ultimate Teams would be reset as well as Apex Legends characters, Battlefield soldiers, Battlefront 2 charactes, etc.

thellen911's avatar
thellen911
6 years ago

Problem solved

we had to remove friend gamertag linked to same account as mine (persona remove from ea account)

Live chat with ea advisor did the job

still weird as it was never a problem with past NHL games until NHL20.

Then had to erase his game data related to NHL20 on his xbox and tada!!!...problem solved !

Thanks to @EA_Aljo and both advisors that helped on the solution.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @thellen911 

    Great! I'm glad this resolved the issue for you. If there's anything else you need help with, please let us know. Thanks!

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