Community ManagerThe number of packs you get is determined by which Edition of the game you get, when you redeem and your logging in to HUT. Check the following link for specific info:
https://www.ea.com/games/nhl/nhl-20/nhl-20-game-and-offer-disclaimers
Thanks.
@EA_CadeAnd my roommate just got his December packs, while I STILL don't even have my November ones. This is ridiculous.
Community ManagerHi there. This is something we can look in to, but as EA_Cade said, you'll need to contact an advisor by opening a case here at http://bit.ly/EA_Contact_Us or by contacting @EAHelp through Twitter.
@EA_Aljo again, I have contacted both places multiple times, and continue to be given different stories. No one seems to be able to tell me what the problem is, and no one has the same answer. I already paid for this content, and I'm just repeatedly being given the runaround.
Community ManagerI'm really sorry for the frustration. The only way to get this resolved is to speak with an advisor. It's not something we can assist with through Answers HQ. I'm really sorry. Can you contact @EAHelp through Twitter? They should be able to handle this and I can follow up on it for you that way.
Community Manager
