Forum Discussion

nickimholte's avatar
nickimholte
6 years ago

Have not received November preorder diamond packs

I preordered the ultimate edition, and received both my September and October diamond packs, but have not received any for November. I know most people got them the last week of October, but I have n...
nickimholte's avatar
nickimholte
6 years ago

@EA_CadeAnd my roommate just got his December packs, while I STILL don't even have my November ones. This is ridiculous.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there. This is something we can look in to, but as EA_Cade said, you'll need to contact an advisor by opening a case here at http://bit.ly/EA_Contact_Us or by contacting @EAHelp through Twitter. 

  • nickimholte's avatar
    nickimholte
    6 years ago

    @EA_Aljo again, I have contacted both places multiple times, and continue to be given different stories. No one seems to be able to tell me what the problem is, and no one has the same answer. I already paid for this content, and I'm just repeatedly being given the runaround. 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      I'm really sorry for the frustration. The only way to get this resolved is to speak with an advisor. It's not something we can assist with through Answers HQ. I'm really sorry. Can you contact @EAHelp through Twitter? They should be able to handle this and I can follow up on it for you that way.

      • nickimholte's avatar
        nickimholte
        6 years ago
        @EA_Aljo I already have. I had one person respond on there and tell me if I didn't get them over the weekend, they would grant them to my account on monday...that was on November 9th. Now I just keep getting different people responding and telling me to just wait because they'll show up by themselves.

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,633 PostsLatest Activity: 6 days ago