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nickimholte's avatar
nickimholte
6 years ago

Have not received November preorder diamond packs

I preordered the ultimate edition, and received both my September and October diamond packs, but have not received any for November. I know most people got them the last week of October, but I have n...
nickimholte's avatar
nickimholte
6 years ago

@EA_Aljo again, I have contacted both places multiple times, and continue to be given different stories. No one seems to be able to tell me what the problem is, and no one has the same answer. I already paid for this content, and I'm just repeatedly being given the runaround. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

I'm really sorry for the frustration. The only way to get this resolved is to speak with an advisor. It's not something we can assist with through Answers HQ. I'm really sorry. Can you contact @EAHelp through Twitter? They should be able to handle this and I can follow up on it for you that way.

  • nickimholte's avatar
    nickimholte
    6 years ago
    @EA_Aljo I already have. I had one person respond on there and tell me if I didn't get them over the weekend, they would grant them to my account on monday...that was on November 9th. Now I just keep getting different people responding and telling me to just wait because they'll show up by themselves.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      That was a few weeks ago. Can you try messaging @EAHelp on Twitter again and let me know when you do? I'll check with the team that handles those messages to make sure you get a response. Let me know when you do that so I can follow up on it.

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