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nickimholte's avatar
nickimholte
6 years ago

Have not received November preorder diamond packs

I preordered the ultimate edition, and received both my September and October diamond packs, but have not received any for November. I know most people got them the last week of October, but I have n...
nickimholte's avatar
nickimholte
6 years ago
@EA_Aljo Same answer as before "we dont know why you didn't get them, we'll try and figure it out". Super stoked I paid all the extra money for ultimate this year.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

I talked to Bruce. I believe he let you know what's going on. It's a known issue and we're working on a resolution.

  • nickimholte's avatar
    nickimholte
    6 years ago
    @EA_Aljo I get that, and I appreciate that you guys are here, but I'm still just frustrated with the issue at hand. I got my first 2 months worth of packs, and then it apparently just stopped working. Meanwhile, my roommate and many others are still receiving just fine. Just kind of a headscratcher.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    I definitely understand the frustration. We know some of you have run into this issue and it's being investigated. For now, keep an eye on our official channels for updates. When I have some news, I'll let you know as well.

  • nickimholte's avatar
    nickimholte
    6 years ago
    @EA_Aljo I woke up to 2 of my missing 4 diamond packs today, so there's at least some progress.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @nickimholte Great! There was a fix for this issue in today's patch so you should be getting those packs going forward.

  • nickimholte's avatar
    nickimholte
    6 years ago
    @EA_Aljo What about the other 2 that I still haven't received? I've gotten 6 so far, while other users have received 8.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @nickimholte That is still being investigated. The initial issue has been resolved, but missing packs are something we're going to have to wait for a resolution on.

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