Forum Discussion

nickimholte's avatar
nickimholte
6 years ago

Have not received November preorder diamond packs

I preordered the ultimate edition, and received both my September and October diamond packs, but have not received any for November. I know most people got them the last week of October, but I have not gotten anything. I have tried support multiple.times and have been told to "just wait". Would really like the content that I paid for. 

24 Replies

Show More
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @nickimholte Great! There was a fix for this issue in today's patch so you should be getting those packs going forward.

  • nickimholte's avatar
    nickimholte
    6 years ago
    @EA_Aljo What about the other 2 that I still haven't received? I've gotten 6 so far, while other users have received 8.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @nickimholte That is still being investigated. The initial issue has been resolved, but missing packs are something we're going to have to wait for a resolution on.

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,633 PostsLatest Activity: 7 days ago