HDR too dark in NHL 22

@EA_Blueberry Hi. Is there change about this bug or news  ? I paid the game 140 $ and i rarely play to it because it look bad. I'm starting to find it sad because I see the game with discount. I am very grateful for your work and thank you for it but do you think it will be fix soon to enjoy it during christmas time? 

Have a Nice day !

@SourishOlive3 

No updates on this front at the moment. It is still being looked into. 

Wow.. 140$ in the trash

3 months and nothing happens. I am really angry! You don't care about the customer! You only want the money!

Hey, all.

I can see the team is still investigating this and we'll try to provide an update as soon as possible. This may be due to a specific combination of the HDMI cables, TV/monitor, and console settings based off initial findings. 

You should also not lose sight of the current moon phase!

@EA_Blueberry any update? Been about a month since the last update. Hope this gets fixed.

I've had these issues with previous games and then magically around this time of the year, the problem is fixed without notice, so hope the same thing happens.

@casdevils2k 

Still awaiting an update.

Question for you all here,

Have you checked to see if your TV has the latest update and did you make any custom changes to your T.V.? Usually bugs like this where the game is showing a different color across multiple TVs would be easier to reproduce on our end with a clear picture of what is happening.

Please answer the following:

• Do you have your console plugged directly into the wall or are you using a surge protector? Are you using an extension cord?
• Do the results change when you plug your console into a different TV or monitor? This way we can identify if it's TV related rather than the settings on the console or other TV in combination.
• What kind of HDMI cables are you using? (Picture of them of them if you are not sure is acceptable)
• Have you tried resetting your TV to factory settings? If any custom settings were made, going back to default could help identify if the issue still occurs on factory settings.

It's the game the issue. Even Madden 21 is dark. EA game seems not know how to use hdr. Play Rachet, Ghost of Tsushima, Dirt 5, no hdr issue, pure white. Furthermore, the ice during offense is more white than in defense. If it was a TV issue it will be the same everywhere...

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@EA_Blueberry wrote:

@casdevils2k 

Still awaiting an update.

Question for you all here,

Have you checked to see if your TV has the latest update and did you make any custom changes to your T.V.? Usually bugs like this where the game is showing a different color across multiple TVs would be easier to reproduce on our end with a clear picture of what is happening.

Please answer the following:

• Do you have your console plugged directly into the wall or are you using a surge protector? Are you using an extension cord?
• Do the results change when you plug your console into a different TV or monitor? This way we can identify if it's TV related rather than the settings on the console or other TV in combination.
• What kind of HDMI cables are you using? (Picture of them of them if you are not sure is acceptable)
• Have you tried resetting your TV to factory settings? If any custom settings were made, going back to default could help identify if the issue still occurs on factory settings.

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@TheOnlineGam4r  @Sry4disturb 

If you all can respond back to the info we're requesting above we can relay it over to the team so they can understand what conditions you are all experiencing this under it can help them identify what is the root cause. This is not a widespread bug so it seems to be very difficult to reproduce. If we know what hardware is being used it could help identify what is causing HDR to not be compatible. I searched the NHL Reddit and only saw 1 other person post about this so far. Any help you can give us is appreciated as we're here to champion for you and gather info necessary for a potential fix. 

There has been plenty of posts over the last 3 months of people posting their TV settings and models showing that this is not a TV issue, but an in game issue. 

Personally my 2020 Q90T has received two software updates since NHL 22 came out and there is no difference at all with HDR. No TV setting helps the HDR picture with the game and there is only HDR issues with NHL 22 specifically with my TV.

Hopefully we see an update soon. Preferably a HDR brightness slider.

@EA_Blueberry there is more than 1 subject on reddit...

My hardware : LG 65C9 Oled (deep color and game response activated), ps5 directly connected with the official hdmi. Direct power for both. 

@TheOnlineGam4r NHL 21 is not natively hdr. The ps5 do a fake hdr that why the ice is white 🙂

@Sry4disturbYep haha and if i desactivate HDR on my ps5 for NHL 22 game look okay

So the problem is nhl 22 hdr on oled

Oled still have less nits but it's not an excuse when you see for example Ghost of Tsushima with all vivid color including a lot of white. 

I try disabling GSR and ASBL throw service menu but still Grey...

i have the same problem with Nhl 22 using Oled Tv.

turning off HDR on ps5 fix the issue..

HDR ON  using a NON oled tv is fine (led tv)