HUT - can't open starter pack

Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just bought and downloaded the game. Click on new HUT Enter Team name Enter abbreviation Click open starter pack ERROR Failed to retrive data - and long code (like 30+ Digits)
What happens when the bug occurs? I have no option but to try again
What do you expect to see? The pack... a new game...
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) 22:00
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? JPWaldo
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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Just bought and downloaded the game.
Click on new HUT
Enter Team name
Enter abbreviation
Click open starter pack
ERROR Failed to retrive data and a long code