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solcebar's avatar
solcebar
5 years ago
Solved

Hut champions season 8 - did not receice rewards

I have tried to get this problem solved via email and chat and wanted to make sure EA dont get away with this. I did not receive rewards from Hut champions season 8. I had a rank below 2k and when I...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @solcebar 

    We can't do account investigations through Answers HQ. I'm very sorry, but there's nothing I can do to help with this. You should open another case with support.

solcebar's avatar
solcebar
5 years ago

Hellooo @EA_Aljo or somebody. U asked me to write my issue here so why are u not answering?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @solcebar 

    Sorry for the late response. I was off the last 3 days which is why I didn't respond earlier. This isn't something we can help with on Answers HQ. Those rewards were sent out to everyone that was entitled to them. A special investigation will need to be performed on your account. To do that, you'll need to open a case with an advisor again and have it escalated for investigation.

    • solcebar's avatar
      solcebar
      5 years ago

      yeah i did, almost two months ago and then they told me last week i should open a topic in here.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @solcebar 

        We can't do account investigations through Answers HQ. I'm very sorry, but there's nothing I can do to help with this. You should open another case with support.

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